App Troubleshooting

If you have problems logging into Regatta Hero, please check the following:

A cellular connection must be available.
Ensure the battery is sufficiently charged.
Check that the organization and passcode are entered correctly.
Login should always happen outdoors (due to GPS).
Make sure GPS and activity-tracker permissions are set to “Always allow”.
If issues persist, close the app from memory and restart it.
In case of doubt, uninstall and reinstall the app.
On Android, energy-saving modes often prevent GPS tracking. For example, turn off “Memory Cleanup.” See these tips.
If countdown issues arise on Android, this could be due to the problem mentioned above. See a solution by using a separate tracking smartphone (70 Euros).
If position data jumps on Android, turn off Wi-Fi during races. More background info can be found here.

General Tips:

The app sends GPS data only when the smartphone is moving. Wear it on your upper body or arm. For dinghies, catamarans, etc., store it under or in your life jacket in a waterproof bag.
Don’t forget to set media volume to maximum!
Do not place the smartphone in the cabin or on the cockpit floor.
Certain smartphones disable GPS in battery-saving mode. Disable any settings related to this. See more details here.
A great solution is to buy a separate smartphone for tracking, for around 70 Euros. For example, this one.
A separate smartphone with a 2.99 Euro data plan can solve many issues, such as privacy concerns, damage risks, or theft.

Additional useful resources:

Download the Smartphone App